On a sunny July day at a construction site near the Washington Nationals’ ballpark, DC Water and our contractors began raising Lady Bird from a 100-foot-deep shaft. Lady Bird is the name of the massive 1,323 ton tunnel boring machine that built a 4.5 mile long tunnel underneath the Potomac and Anacostia Rivers as part
As CEO and General Manager of DC Water, I spend a great deal of time telling the story of the essential work we perform on behalf of the public. In fact, I consider it one of my most important responsibilities. Unfortunately, my audience doesn’t always include those who matter most – our customers. That’s why
The massive WEFTEC conference in Chicago in early October will give our industry a chance to again consider how we are communicating with the people we serve. I have written before on the twin realities that while we serve our communities beautifully – delivering a life-giving resource at a remarkably low price every minute of
DC Water’s Alan Heymann recently co-authored a paper with CH2M HILL about the use of social media in the water utility field. Excerpt: Since DC Water implemented its social media program and began promoting the use of Twitter as an effective channel for customers to report problems, e-mails to the general purpose box have decreased.