change management

Archive, Innovation

Innovation in 3 Easy Steps – Part III – Examples from Everywhere all the Time!

August 7, 2014March 2, 2016By George Hawkins No Comments

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As promised, I am writing a final innovation post about various examples of innovation underway or already in place at DC Water. It’s often thought that water utilities are risk adverse and lacking in innovation. DC Water is challenging this notion and is a prime example of how the water utility sector is moving faster

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Archive, Innovation

100 Good Reasons Why Innovation Must Come From Everywhere in Your Organization

July 21, 2014March 2, 2016By George Hawkins No Comments

DC Clean Rivers Project Our challenge is clear. We have a $3.8 billion ten-year Capital Improvement Program (CIP) supported by our retail and wholesale ratepayer base in the Washington, DC region. We are at the peak of spending for our CIP now, driving significant yearly rate increases that are well above inflation. The largest component of the

Archive, Innovation

Innovation in 3 Easy Steps – Part III

June 16, 2014March 2, 2016By George Hawkins 1 Comment

I promised a third post to provide examples of innovations we have been able to discover and implement at DC Water. In considering this goal, I have decided to divide this part into three sections – there’s just too much great progress to cram in one post!One part I have already published here: Innovation in Action. This first example highlighted

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Archive, Innovation

Innovation in Three Easy Steps – Part II

May 7, 2014March 2, 2016By George Hawkins No Comments

Last week I kicked off a trilogy of posts with a discussion of why innovation is both so difficult and yet so necessary (Innovation in Three Easy Steps – Part I). Today, I’d like to share some thoughts – based on my own practical experience here at DC Water – on how to make it

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Archive, Innovation

Strategic Change: Building Enthusiasm and Support

March 5, 2014March 1, 2016By George Hawkins 2 Comments

At the recent Utility Management Conference in Savannah, Georgia jointly hosted by the Water Environment Federal (WEF) and the American Water Works Association (AWWA), I was asked to speak about how DC Water has worked to gain buy-in for our ambitious and far-reaching change program and strategic plan. Two initial thoughts. First, I am very