Governing managing editor Elizabeth Daigneau covers DC Water’s tap marketing efforts. In my view there are two important aspects to this article, maybe three. The first is the obvious – which is that utilities that produce drinking water as their product need to seek the support of their customers with the same vigor and effort
DC Water’s Alan Heymann recently co-authored a paper with CH2M HILL about the use of social media in the water utility field. Excerpt: Since DC Water implemented its social media program and began promoting the use of Twitter as an effective channel for customers to report problems, e-mails to the general purpose box have decreased.
DC Water and our Future! Communicating with the younger people of the District is important for our future and theirs! Take a look at this article describing our recent efforts to expand our educational role with kids. Not only do we want these young folks to understand the importance of water to their lives, and
Here’s a cartoon explaining DC Water’s 20-year, $2.6 billion Clean Rivers Project from the perspective of a single water drop.
DC Water recently had the privilege of hosting a group of District bloggers for an open house at the Blue Plains Advanced Wastewater Treatment Plant. Tom Bridge of We Love DC has a great recap. An excerpt: Listening to DC Water General Manager George Hawkins talk about Blue Plains is to watch an artist talk