Monday, January 8, 2018 I woke up this morning and routine kicked in. Shower, check. Shave, check. Dress, check. Head to the closet and pick one of my dozen uniform shirts. The DC Water shirt, the uniform I have been wearing for eight years. Even though I know that pride goeth before the fall, I
Earlier this morning, I notified the DC Water Board of Directors that I plan to step down from my current role as CEO and General Manager effective December 29. After more than 8 years on the job, the time has come for someone new at the helm. As for me, though I’m hanging up my
How to Drive Innovation in Water. Or, it’s the 3Ps, not P3! “If you buy our new technology, you will deliver better service to your customer at lower cost!” I receive an email or call almost every day that is a version of this comment. Every. Day. Buy my gadget, hire my expertise, adopt our fancy
I write today with news that DC Water has launched a startup enterprise called Blue Drop. By day, I run a complex enterprise with 1,100 employees who serve more than 15 million people a year. But I am also engaged to help develop a response to what I perceive as the core challenge for public
I recall reading about how General Eisenhower paced back and forth, smoking cigarettes and unable to sleep, as the allied armies landed in France on D-Day. Responding to a historic snow storm is certainly minor compared to epic warfare, but I have a sense of the feeling. The storm now called “Snowzilla” had arrived in
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